Business Process Guidance in the Health Insurance Industry
A new approach to lowering cost and increasing quality
Download this whitepaper to learn how a low-cost, low-risk solution can deliver measureable improvements to your organization in 2010.
By registering, you'll have access to our entire library, including the other health industry resources listed below.
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WHITE PAPERS
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Cutting the Cost of Claims Complexity
Insurers lose $10 billion a year in mistakenly paid claims and administrative costs of resolving pricing and coverage disputes. Of these costs 50-70% are due to errors in manual processes. This white paper outlines how insurers can reduce overpayments, slash operating cost, improve compliance, and cut training time.
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Business Process Guidance for Blue Cross Blue Shields
A Business Process Guidance system helps Blue Cross Blue Shield personnel efficiently navigate complex business rules, procedures, benefit plans and systems. It’s a low-cost, low-risk way to improve health insurance operations and reduce cost.
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Conquering Complexity
This white paper addresses the challenge of ever-increasing complexity in the work place. Employees stuggle with computer desktops littered with applications that don’t work with each other, a deluge of information sources, constant changes in policies and procedures, and increased regulations and compliance. Business process guidance offers a new approach without the reengineering and costs associated with enterprise IT projects.
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The Role of BPG in Improving Call Center Operations
Customer Service Representatives face extreme pressure to serve customers quickly and maintain compliance with a myriad of policy and procedures. They need real-time, step by step guidance on their desktops to quickly master the complex application screens and information sources required to deliver the most up to date information.
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VIDEOS
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SupportPoint in the Call Center
This four-minute video demonstrates how SupportPoint improves the average handling time and first call resolution in your contact center.
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SupportPont at Medibank
Medibank Private, Australia's largest private health insurer, uses SupportPoint to enable call center and retail branch staff to provide accurate and timely insurance information to customers. This video was produced by Medibank to promote their SupportPoint implementation, which they call "Max".
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WEBINAR
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Improving First Call Resoluiton Rates (FCR)
This webinar on First Contact Resolution features well-known call center authority Mary Murcott, who has led customer contact transformations at leading companies in a wide range of industries. The presentation offers insights on: how to measure FCR; top myths and misconceptions of FCR; 5 methods and tips to improve FCR; how to get other departments involved in FCR improvement; and how to structure and analyze FCR data in order to take action.
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One-time Registration
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