Learn How BPG Solutions Dramatically Improve Call Center Operations
This whitepaper details the measureable improvements BPG solutions deliver to call and contact centers.
By registering, you'll have access to our entire library of BPG resources, including:
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WEBINAR
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Improving First Call Resoluiton Rates (FCR)
This webinar on First Contact Resolution features well-known call center authority Mary Murcott, who has led customer contact transformations at leading companies in a wide range of industries. The presentation offers insights on: how to measure FCR; top myths and misconceptions of FCR; 5 methods and tips to improve FCR; how to get other departments involved in FCR improvement; and how to structure and analyze FCR data in order to take action.
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WHITE PAPER
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Conquering Complexity
This white paper addresses the challenge of ever-increasing complexity in the work place. Employees stuggle with computer desktops littered with applications that don’t work with each other, a deluge of information sources, constant changes in policies and procedures, and increased regulations and compliance. Business process guidance offers a new approach without the reengineering and costs associated with enterprise IT projects.
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VIDEOS
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SupportPoint in the Call Center
This four-minute video demonstrates how SupportPoint improves the average handling time and first call resolution in your contact center.
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SupportPont at Medibank
Medibank Private, Australia's largest private health insurer, uses SupportPoint to enable call center and retail branch staff to provide accurate and timely insurance information to customers. This video was produced by Medibank to promote their SupportPoint implementation, which they call "Max".
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One-time Registration
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